We do not offer cancellations or refunds. However, we provide a seven-day rescheduling window for your workshops. To reschedule, kindly notify us at least 7 days before your scheduled class. Unfortunately, changes cannot be accommodated with less than 7 days’ notice.
Regrettably, we do not offer make-up sessions for missed course sessions.
If you are unable to attend the workshop due to illness and provide notice less than 7 days in advance, we will try to reschedule. Proof of illness (a valid medical certificate) may be requested.
While every effort is made during our workshops to ensure the quality of our students’ work, pottery is a process full of surprises. Your pot may experience breakage, cracking, or even exploding in the kiln, particularly if it is too thick or thin. We want to emphasize that we take no responsibility for any work that may crack or break during the pottery process. It’s a part of the artistic journey, and we appreciate your understanding of the unpredictable nature of ceramics.
Regrettably, we are unable to ship your ceramics after the workshops. If you are unable to pick up your creations in person, we strongly recommend arranging for someone to collect them on your behalf before they are discarded. Unfortunately, shipping arrangements for student works are not feasible, and we appreciate your understanding in this matter.
The cost of your workshops and courses includes a specified number of pieces to be fired and glazed, as communicated by your instructor during the workshop. Should you wish to keep additional pieces for firing, a fee of $ 10 per item will be applicable. This fee must be settled after your session.
At Diana Ceramic, we uphold a strict 1 MONTH STORAGE POLICY. To maintain the organization of our studio, any uncollected work will be discarded after this period. It is essential for students to be aware of storage times and the studio cycle. We recommend staying updated by following our social media accounts for timely information. Please be mindful of this policy, as it is the responsibility of the student to ensure the timely collection of their creations.
Buyers are responsible for duties, taxes, and import expenses for international shipments. Taxes and duties are not included in shipping costs.
All Diana ceramic items are meticulously handcrafted in Melbourne, Australia. Each piece is unique, with variations in color, texture, and size due to the small batch production. All items are food-safe and crafted from non-toxic materials unless stated otherwise. While dishwasher safe, handwashing is recommended. Made-to-order items take approximately 2-3 weeks to create and ship. All purchases are final.
All orders within Australia are shipped via Australia Content. Standard ready-to-ship orders have a processing time of 1-3 business days. Delivery within Australia typically takes 2-7 working days from the shipment date.
We ship worldwide, and delivery times vary between 2-18 days depending on your location. For precise shipping estimates outside regular destinations, please contact us.
Diana Ceramics is not liable for customs delays, and shipping times may exceed estimates due to external factors. The buyer assumes responsibility once the order leaves our premises.
Tracking info and insurance are provided with every order. However, the buyer assumes responsibility after the order is dispatched. Claims for lost, stolen, or damaged packages must be filed with the shipping service provider.
Tracking info and insurance are provided with every order. However, the buyer assumes responsibility after the order is dispatched. Claims for lost, stolen, or damaged packages must be filed with the shipping service provider.
Packages refused or returned are subject to a 10% restocking fee per item. This fee supports order processing and customer service. We do not take responsibility for pottery breakage post-workshop.